Shipping Policy
IN-STORE PICKUP
Shipping to our store is always free.
You have 7 calendar days to pick up your order at the store from the date the online order is placed.
Preparation time is between 1 hour and 24 hours. When the order is ready for pickup, you will receive an email notification.
You can pick up your order at C/ Santa Teresa, 12 (Madrid) from Monday to Thursday and Saturday from 11:00 AM to 3:30 PM and from 5:00 PM to 8:30 PM, and on Friday from 11:00 AM to 8:30 PM.
HOME DELIVERIES
The cost of your shipment will depend on your zip code and will be displayed during the checkout process.
PENINSULAR SPAIN
Enjoy free shipping in peninsular Spain for purchases of €150 or more.
For orders below this amount, the shipping cost is €4.95.
BALEARIC ISLANDS, CANARY ISLANDS, CEUTA AND MELILLA
Balearic Islands, Canary Islands, Ceuta and Melilla: the shipping cost is €14.90.
For shipments to the Canary Islands, it is necessary for the customer to provide us with their ID for customs purposes.
Important: local taxes and customs management fees (DUA/IGIC) are not included in the shipping cost. If claimed by customs, they must be paid for the order to be delivered. They are not always charged, but if requested, they must be paid to receive the order.
ANDORRA AND PORTUGAL
Andorra and Portugal: the shipping cost is €7.50 for standard shipping and €9.50 for express shipping.
REST OF EUROPE (INCLUDING THE UK)
Rest of Europe (including the United Kingdom): the shipping cost is €18.90.
Important: According to the new European regulations, all orders that have to pass through customs control are not exempt from paying customs fees. All orders will pass through customs control and the buyer must bear the costs.
Furthermore, if the customer refuses to pay these charges and the shipment cannot be delivered, requiring its return to IPA BRAND, the costs derived from the return will be passed on to the customer.
OUTSIDE EUROPE
In Mexico, Asia, North America and Latin America, the shipping cost is €40. In Australia and New Zealand, the shipping cost is €45.
Important: applicable duties, taxes or local fees are not included and, if claimed by customs, must be paid by the buyer for the order to be delivered.
Furthermore, if the customer refuses to pay these charges and the shipment cannot be delivered, requiring its return to IPA BRAND, the costs derived from the return will be passed on to the customer.
Orders sent outside Spain may be subject to taxes, duties or customs fees established by the destination country. These costs are not included in the order price and must be fully assumed by the customer. See shipping section.
HOW LONG DO HOME DELIVERIES TAKE?
Delivery time can vary between 2-4 business days within peninsular Spain, 3-7 business days for the Balearic Islands, Canary Islands, Ceuta, Melilla and the rest of Europe, and 3-10 business days for shipments outside Europe.
During sales and promotional periods, the delivery time may be longer than usual. We are not responsible for possible delays by the transport company, which are beyond IPA Brand's control.