Returns and Exchanges Policy
WHAT IS THE TIME FRAME FOR AN EXCHANGE OR RETURN?
In Spain, you have 14 calendar days from receipt of the order to request an exchange or return.
For orders placed outside Spain, including Portugal, the time frame is 20 calendar days from receipt of the order.
Outside of these time frames, exchanges and returns are not accepted.
GARMENT CONDITIONS
Garments must be returned in perfect condition, without having been used or washed, with their original tags, intact packaging, and the IPA BRAND fabric bag in which you received your order.
The product must be in the same condition in which it was received and properly protected during the return shipment.
EXCHANGES
You can request an exchange for another size, style, or color, provided that it is in stock.
RETURNS
Items purchased at full price may be returned. Once we receive and inspect the garments, we will proceed with the refund of the corresponding amount.
Outlet, discounts, and sales
Items purchased on the website, in-store, or via Glovo within the OUTLET section, as well as products purchased during discount or sale campaigns, are not eligible for a refund.
In these cases, you can request an exchange, provided that there is stock available, or receive a gift card valid for 1 year to use in our online store.
Items purchased in SAMPLE SALE are not eligible for exchanges or returns.
QUALITY GUARANTEE
All IPA BRAND garments come with a two-year warranty from the date of purchase, which covers possible defects resulting from the production or manufacturing process.
If during this period the garment presents any problem of this nature, IPA BRAND undertakes to review the case and offer a suitable solution, provided that it is determined that the damage is due to a manufacturing defect and not to improper use, normal wear and tear, or incorrect handling by the customer.
To initiate this procedure, it will be necessary to present the ticket or proof of purchase that allows verification of the purchase date. Once received, the garment will be evaluated by our production department, which will analyze the origin of the problem and determine the most appropriate solution in each case.
The solution may consist of the repair of the garment, its replacement, or the alternative considered most convenient depending on the characteristics of the defect.
EXCHANGES AND RETURNS IN SPAIN
IN-STORE
Exchanges and returns made at our store at C/ Santa Teresa, 12 (Madrid) are always free.
ONLINE - PENINSULAR SPAIN
The first exchange is free in peninsular Spain.
If you wish to make a return or a second exchange, the shipping costs will be borne by the customer.
You can manage your exchange or return through the following link .
Important: the following rates apply to returns and exchanges after the first free exchange.
| Destination | Pick Up | Drop Off |
|---|---|---|
| Spain |
€5.80 The carrier picks up the package at the indicated address. |
€4.80 Drop off the package at a Correos point. |
EXCHANGES AND RETURNS FROM PORTUGAL
For orders placed from Portugal, you have 20 calendar days from receipt of the order to request an exchange or return.
The return shipping costs will be borne by the customer.
You can choose between the following options through Correos:
| Destination | Pick Up | Drop Off |
|---|---|---|
| Portugal |
€6.90 The carrier picks up the package at the indicated address. |
€5.90 Drop off the package at a Correos point. |
The corresponding cost will be deducted from the refund amount.
EXCHANGES AND RETURNS FROM THE REST OF THE WORLD
For orders placed outside Spain, you have 20 calendar days from receipt of the order to request an exchange or return.
The return shipping cost will be borne by the customer.
You can choose to manage the shipment on your own with the shipping company of your choice or use our Drop Off service with UPS for a cost of €18.90, when available for the country of origin.
1. SHIP ON YOUR OWN
You can manage the return using the shipping company of your choice. In this case, the shipping cost will be borne by the customer.
You must send the package to:
C/ Santa Teresa 12
28004 Madrid
Spain
+34 699 699 809
It is essential to include inside the package the order number and the name of the customer who placed the order.
We recommend using a shipping service with tracking, since IPA BRAND is not responsible for packages that are lost during transport to our facilities.
2. DROP OFF WITH UPS
You can also make your return through our Drop Off service with UPS for €18.90, provided that it is available in the country from which you make the return.
Once the return is requested, you will receive the necessary instructions to perform the Drop Off at the corresponding UPS point.
Important: if the package is lost during shipping to our facilities, IPA BRAND is not responsible.
INTERNATIONAL SHIPMENTS AND CUSTOMS
Shipments to European countries that do not require going through customs have a cost of €4.95.
Shipments to the United Kingdom, Switzerland, Norway, and Iceland are subject to customs procedures and may generate import costs, taxes, or duties.
Important: any import cost, tax, duty, or cost resulting from customs procedures will be borne by the customer.
Likewise, possible customs costs, taxes, or any other cost associated with an international return will be borne by the customer.
WHEN WILL I RECEIVE MY REFUND?
Once we receive the package at our facilities and verify that the items meet the return conditions, we will proceed with the refund of the corresponding amount.
For items purchased at a discount, on sale, or in the Outlet, no refund will be issued. In these cases, the conditions of exchange or gift card indicated above will apply.
DO YOU NEED HELP?
For any questions related to the management of your exchange or return, you can write to us through WhatsApp (+34 699 699 809) or by email at info@ipabrand.com.