Returns and Exchanges Policy

WHAT IS THE DEADLINE FOR AN EXCHANGE OR RETURN?

In Spain you have 14 calendar days from the receipt of the order to request an exchange or return.

For orders placed outside of Spain, including Portugal, the deadline is 20 calendar days from the receipt of the order.

Outside of these deadlines, no exchanges or returns are accepted.

CONDITION OF GARMENTS

Garments must be returned in perfect condition, unworn or unwashed, with their original tags, intact packaging, and the IPA BRAND fabric bag in which you received your order.

The product must be in the same condition as it was received and properly protected during the return shipment.

EXCHANGES

You can request an exchange for a different size, model, or color, as long as there is stock available.

RETURNS

Items purchased at full price can be returned. Once we receive and inspect the garments, we will proceed with the refund of the corresponding amount.

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EXCHANGES AND RETURNS IN SPAIN

IN STORE

Exchanges and returns made at our store at C/ Santa Teresa, 12 (Madrid) are always free.

ONLINE - PENINSULAR SPAIN

The first exchange is free in peninsular Spain.

If you wish to make a return or a second exchange, shipping costs will be borne by the customer.

You can manage your exchange or return through the following link .

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EXCHANGES AND RETURNS FROM PORTUGAL

For orders placed from Portugal, you have 20 calendar days from receipt of the order to request an exchange or return.

The cost of return shipping will be borne by the customer.

You can choose between the following options through Correos:

The corresponding cost will be deducted from the refund amount.

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EXCHANGES AND RETURNS FROM THE REST OF THE WORLD

For orders placed outside of Spain, you have 20 calendar days from the receipt of the order to request an exchange or return.

The cost of return shipping will be borne by the customer.

You can choose to manage the shipment yourself with the courier company you prefer or use our Drop Off service with UPS for €18.90, when available for the country of origin.

1. SHIP IT YOURSELF

You can manage the return using the courier company you prefer. In this case, the shipping cost will be borne by the customer.

You must send the package to:

It is essential to include the order number and the name of the customer who placed the order inside the package.

We recommend using a shipping service with tracking, as IPA BRAND is not responsible for packages lost during transport to our facilities.

2. DROP OFF WITH UPS

You can also make your return using our Drop Off service with UPS for €18.90, whenever it is available in the country from which you are making the return.

Once the return is requested, you will receive the necessary instructions to perform the Drop Off at the corresponding UPS point.

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INTERNATIONAL SHIPMENTS AND CUSTOMS

Shipments to European countries that do not require customs clearance have a cost of €4.95.

Shipments to United Kingdom, Switzerland, Norway, and Iceland are subject to customs procedures and may generate import duties, taxes, or tariffs.

Likewise, any possible customs fees, taxes, or any other cost associated with an international return will be borne by the customer.

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WHEN WILL I RECEIVE MY REFUND?

Once we receive the package at our facilities and verify that the items meet the return conditions, we will proceed with the refund of the corresponding amount.

For items purchased at a discount, on sale, or from the Outlet, no refund will be issued. In these cases, the exchange conditions or gift voucher indicated above will apply.

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NEED HELP?

For any questions related to managing your exchange or return, you can write to us via WhatsApp (+34 699 699 809) or by email at info@ipabrand.com.