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Return & Exchange Policy

At IPA we are aware that ordering online can be tricky to find your best fit. For that reason we want to make everything easy for you. :)

What is the deadline for an exchange or return?

If it is not your size or the selected item does not suit you, you can exchange and/or return your order within a maximum period of 14 calendar days from receipt of your order.

*For orders made on or after 1 December, returns and exchanges can be made until 10 January 2024.

How do I make an exchange or return online?

Exchanges & Returns

You can make a change of size, model or color for each order placed. It's very simple, just click here.

*For orders outside the Spain & Portugal, we have a 'Do it yourself' policy. This means, the customers must send the products with the courier of their choice and once we receive and check the products we will proceed to refund the products' amount.

How should items be returned?

All items must be returned in perfect condition and with their tags. Once we receive your product back, we will make sure everything is as expected in order to approve the refund.

As for the accessories, they must be returned in their bag if they have one and intact.